Insurance Claim Service
Glass West deals directly with insurance companies for hassle free claims relating to glass damage incidents covered by insurance policies
As with a standard glass repair service, please follow these helpful points on how to organize a glass repair :
- Carefully survey the situation to be repaired for the following information, remembering that broken glass is sharp and dangerous.
- The dimensions (height, width, thickness) of the glass panel to be replaced, preferably in accurate, metric measurements but there is no need to be precise, as the attending glazier will always re-measure.
- The style of glass, whether it is clear, patterned or tinted
- The location of the glass in the building, ie which room, how far off the ground the bottom of the glass panel is located and if it is within or next to a door. This enables an accurate assessment of the grading required for the glass to be compliant with current glazing standards.
- If the panel is framed, the style of framing being a choice from aluminium frame with rubber, wooden frame with putty, wooden frame with timber bead or steel frame with putty
- Then ring the Glass West Repairs and Replacements division on the direct freecall line 1800 240 203 to book in your required work. Free phone quotes will be given, if required.
For insurance work, our glaziers will require you to provide some information onto a Glass West claim form, including your insurance company name, policy # and excess amount. This information enables Glass West to charge your insurance company direct for the goods and services provided. Excess payment methods accepted are Visa, Mastercard, Cheque and Cash.
Forensic requirements of Police
If your glass breakage is a result of criminal activity, there may be a requirement for a forensic examination of the affected area.
Every crime scene is different, with differing requirements for evidence collection, which may be affected by the degree of seriousness of the crime committed. Standard forensic technique requires the safeguarding of potential DNA evidence from hair or blood, as well as the safeguarding of possible fingerprint evidence from smooth surfaces such as glass and glass framing. Locations of broken glass may also assist in establishing the extent and nature of force used to break the glass.
Glass West glazing staff are trained to provide minimal disturbance to areas of interest for forensic examination, whilst still securing and repairing access points for your peace of mind.
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